Technical support:
Our all-round carefree package.

Maschinen- und Stahlbau Dresden develops, builds and delivers efficient components and system solutions for tunnelling and railway engineering. An important component of these solutions is intensive and competent technical support – in advance of the start-up and during running operations.

MSD field service

Put the start-up of your new plant in experienced hands. On request, MSD not only supplies the engineering but also provides the complete professional on-site installation. That saves valuable time.

MSD training

Thorough instruction is the most important contribution to protection of your investment. Therefore, our technicians take the time to explain to your personnel everything they need to know about operating and servicing your new components and systems. Only when your employees have acquired the necessary competence and safety in handling the technology are they certified for independent operation.

Accompanied trial operation

The first step is always the most difficult. That also applies to systems which are inherently easy to operate and robust, such as those of MSD. Which is why it can't do any harm to have an experienced technician to hand during the initial days and weeks following start-up, who knows the components like no other, who ensures compliance with the parameters, gives practical tips on handling and if necessary can make fine adjustments. We call it the "accompanied trial operation". This is our contribution to a smooth start to your project.

MSD teleservicing

Several of our systems – especially transfer tables, lifting jack and segment carousel systems – are equipped with intelligent, wireless remote servicing systems. These enable our technicians to quickly analyse and correct any malfunctions which occur in the control engineering without having to travel to you first.

MSD fault hotline

The fault hotline of Maschinen- und Stahlbaus Dresden can be reached 24 hours a day, 7 days a week. Depending on the contractually agreed timeframe, in the event of faults a team of skilled technicians is on site to get your system going again as quickly as possible.